Health and wellness care team
Get personalized support and tools for a range of healthcare needs – from management for conditions such as diabetes, heart failure and COPD to lifestyle coaching to lose weight, decrease stress and live healthier. Programs are free for members.
Personalized care
Our care managers work closely with you to provide support and education for common health conditions and social issues. They can help you to:
- Understand how to eat healthier and exercise
- Develop healthy habits and make lifestyle changes
- Pay careful attention to medications, follow-up appointments with providers and home health services
- Ensure continual monitoring of your condition
- Recognize when your condition may be worsening and when to contact your doctor
- Transition from hospital to home or a skilled nursing facility
Your health benefits cover the cost of care and tools provided. You are responsible for any applicable copayments for prescriptions and costs for over-the-counter medications and therapies. For more information about who is eligible to participate, how to use the programs, how to opt in or opt out of the programs and your rights and responsibilities once you’re enrolled in a program, click here.
You can also consult with our no-cost, 24/7 nurse helpline. Learn more here.
Some of the many conditions we can help you manage
Adult and pediatric asthmaAsthma causes airways to swell and become narrower, making it hard to breathe normally. Care managers help you understand and manage your asthma:
- Learn about medications and peak flow monitoring
- Know how to use and clean inhalers, spacers and nebulizers
- Create an action plan to control your symptoms
- Learn how to manage an attack
Back pain can often come out of nowhere, but can impact day-to-day life. Your care manager can help you
- Learn about back pain and how to manage it
- Develop a strategy to prevent future back pain
Commit to improving your cholesterol levels. Your care manager can help you:
- Develop healthy eating habits
- Be more active through exercise and lifestyle changes
Chronic kidney disease
Chronic kidney disease describes the gradual loss of kidney function. Your care manager can help you:
- Understand your medications
- Create healthy eating and lifestyle habits
- Improve the management of kidney failure
Chronic obstructive pulmonary disease (COPD)
COPD causes the airways in the lungs to become narrower, which limits airflow and causes shortness of breath. This program helps you:
- Better manage and monitor your COPD (also known as emphysema)
- Take the right medication and use inhalers properly
- Get healthy with information about exercise and quitting smoking
Coronary artery disease
Coronary artery disease includes heart disease, stroke and poor circulation in your legs. It can occur as a result of many other things, including high blood pressure, diabetes, high cholesterol and family history. The key to managing coronary artery disease is diet and exercise. Your care manager will:
- Get tools to better understand the role of sodium and fat in your diet
- Work with your provider to best use your medications to control your cholesterol, blood pressure and blood sugar
Depression or anxiety
Anxiety and depression can impact everyday life. If it continues long term, it can be a sign of an issue. Get help:
- Speak with an advocate
- Get guidance in maintaining healthy behaviors and making lifestyle changes
Diabetes
Diabetes occurs when a person has high blood sugar, due to the body not producing or using enough insulin. If you are motivated and ready to actively control your blood sugar, you can:
- Learn how to set blood sugar goals and monitor glucose levels
- Improve diet, exercise and foot care
- Work with your care manager and provider to find the right combination of medication
- Prevent future complications
Heart failure
Heart failure, sometimes known as congestive heart failure, occurs when your heart doesn't pump blood as well as it should. A combination of education and follow-up by your care manager helps you:
- Understand your medications
- Create healthy eating and lifestyle habits
- Better manage heart failure
Hypertension
Hypertension is also known as high blood pressure. Your care manager will help you:
- Control and monitor your blood pressure
- Set individual goals
- Reduce the risk of developing other health problems related to high blood pressure
Lifestyle coaching
Learn how to incorporate healthy choices into your busy life. Our certified health coaches will provide tips to:
- Add more physical activity into your daily routine
- Make smarter food choices
- Manage daily stressors
- Tackle barriers to developing healthy habits
Osteoporosis
Osteoporosis occurs when bones weaken and become more at risk for fracture. Osteoporosis affects both women and men. Your care manager can help you:
- Understand how diet and exercise can improve your bone health
- Ensure you take the right medications, if needed
- Prevent falls
Break your addiction to tobacco products, such as cigarettes, pipes and smokeless tobacco. We offer professional support through phone, individual or group counseling. For more information:
- Call health and wellness at 866-415-7138 from 8 a.m. – 5 p.m., Monday through Friday
- Call the number on the back of your member ID card
Stress affects our lives in many different ways. Reduce your stress and find healthy ways to cope. Your care manager can help you:
- Learn to effectively manage stress using relaxation techniques, social support and other tools
- Energize by learning to be more active through exercise and lifestyle changes
Commit to maintaining a healthy weight and prevent related health problems. Your care manager can help you:
- Develop good eating habits
- Be more active through exercise and lifestyle changes