Frequently asked questions
General questions
What options do I have to pay my premium online?
We offer two ways to pay online:
1. Monthly automatic payments – monthly payments, which are deducted on the first of each month. You do not need to revisit the service each month.
2. One-time payments – lets you make a single payment, which will be processed immediately when you initiate payment.
*Online bill payment is only available for subscribers (not dependents).
How much do these services cost?
Both online payment options are free of charge.
What bills can I pay using these services?
You can pay your premium bill from Geisinger Health Plan.
What other ways can I pay my premium?
You may continue to mail your payment with the remittance portion of your paper bill.
If you choose not to use one of our online payment services, you can pay by credit card or banking information over the phone:
• Geisinger Gold members: call 800-498-9731 from 8 a.m. – 5 p.m., Monday through Friday.
• All other members: call customer service at 844-639-3117 from 8 a.m. – 6 p.m., Monday through Friday.
If you choose not to use one of our online payment services, you can pay by credit card or banking information over the phone:
• Geisinger Gold members: call 800-498-9731 from 8 a.m. – 5 p.m., Monday through Friday.
• All other members: call customer service at 844-639-3117 from 8 a.m. – 6 p.m., Monday through Friday.
May I pay with my credit card?
Yes, we accept Visa, MasterCard and Discover cards.
May I pay with a debit card?
Yes, we accept debit cards containing the Visa or MasterCard logo.
What if I do not have enough money in my bank account when a payment is processed?
Your bill will not be paid. Your bank may charge a service fee for payments that could not be processed. You will need to make a replacement payment right away to prevent interruption in your coverage. If you elected monthly automatic payments, your automatic payment will be switched to manual after your funding is returned
How will my payment be applied to my account balance?
If you have a past-due amount, your payment will be applied to that amount first. Any past due amounts may result in your coverage being canceled.
What if I have a credit balance?
You may still make a payment by selecting "other" amount to pay. All credits will be applied to future premium bills. If your coverage has ended, we will refund any overpaid premium within 30 days from the receipt of your last premium payment.
If I need help, who should I contact?
If you have a question regarding your bill or payment, contact us:
• HMO members: call 800-447-4000 from 8 a.m. – 6 p.m., Monday through Friday.
• Marketplace members: call 866-379-4489 from 8 a.m. – 5 p.m. Monday through Friday.
• Geisinger Gold members: call 800 498-9731 from 8 a.m. – 5 p.m., Monday through Friday.
For the hearing impaired: TDD/TTY 711 from 8 a.m. – 4:30 p.m., Monday through Friday.
• HMO members: call 800-447-4000 from 8 a.m. – 6 p.m., Monday through Friday.
• Marketplace members: call 866-379-4489 from 8 a.m. – 5 p.m. Monday through Friday.
• Geisinger Gold members: call 800 498-9731 from 8 a.m. – 5 p.m., Monday through Friday.
For the hearing impaired: TDD/TTY 711 from 8 a.m. – 4:30 p.m., Monday through Friday.
Monthly automatic payments questions
What services are included with monthly automatic payments?
Payments are made on the first of each month. You do not need to revisit the service each month.
Your credit or debit card information is retained. You can change or modify your information at any time.
Your credit or debit card information is retained. You can change or modify your information at any time.
How do I enroll for monthly automatic payments?
To enroll, visit the premium payment section here in the member portal.
What account information is available through online billing and payments?
The history reflects payments processed through the online monthly service only.
When will my monthly automatic payment be processed?
The first calendar day of each month. If this date falls on a weekend or holiday, the automatic payment will be processed on the next business day.
After your payment is processed, your balance will be updated within 48 hours (excluding holidays and weekends) on the payment service website. Your payment will typically be deducted within two business days.
After your payment is processed, your balance will be updated within 48 hours (excluding holidays and weekends) on the payment service website. Your payment will typically be deducted within two business days.
Will I still receive a paper premium bill?
Yes, Geisinger Health Plan will continue to mail your bill.
How will I know when a payment is processed?
The payment will be shown on your next monthly premium bill. To view your payment history, visit the payment section..
You also may check your bank or credit card statement.
You also may check your bank or credit card statement.
Can I cancel monthly automatic payments?
You may cancel your monthly automatic payment at any time by visiting the payment service website.
What if I don’t want to enroll for monthly automatic payments?
You may make a payment through the one-time pay service (see below). The one time pay service does not offer automatic payments.
One-time payment questions
What services are included with one-time pay?
You can make a single payment online, which will be processed immediately once you initiate payment.
How do I enroll for one-time pay?
To enroll, visit the payment section of the member portal.
Will I receive a confirmation email at the time I make a one-time payment?
You can print your payment confirmation page or keep the confirmation number for your records.
What happens to the credit or debit card information I provided for my one-time payment?
This information is only retained if you choose that option and only processed once. Every time you wish to make another one-time payment, you will be required to provide your credit or debit card information.
When will my single one-time payment be processed?
We initiate the payment on the day you request it. Payments made after 8 p.m. will be processed the next business day. After your payment is processed, your balance will be updated within 48 hours (excluding holidays and weekends) on the payment section on the member portal.
Your payment will typically be deducted within two business days.
Your payment will typically be deducted within two business days.